At TRIMATRIC AI, we prioritize the privacy of our users and clients. This Privacy Policy outlines how we collect, use, and protect information through our website and digital services, and it is applicable to all visitors, clients, and users of TRIMATRIC AI’s online resources and software.
Information We Collect
Personal Information:
We may collect personally identifiable information (PII) such as name, email address, phone number, and company information when users fill out contact forms, request services, or engage with our support team.
Usage Data:
When users access our website or services, we may collect information about their interaction with our resources, including IP address, browser type, pages visited, time spent on each page, device information, and other analytics to improve our service experience.
Technical Data:
Device and network information, including operating system, device type, browser version, and network settings, which are collected to ensure optimal website and software performance across different platforms and devices.
Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance user experience, analyze trends, and understand site engagement. Users may manage cookies through their browser settings.
Use of Collected Information
Service Provision and Support:
We use collected information to deliver services, process transactions, and respond to inquiries effectively.
Product Improvement:
Data collected helps us analyze and improve our products, including AI, computer vision, and automation software, to better serve clients and enhance user experience.
Communication:
We may use contact information to send updates, respond to requests, or share relevant service information with users. Users can opt out of marketing communications at any time.
Marketing and Promotion:
If you have opted in, we may use your contact information to provide marketing materials, special offers, or updates on new features. You may unsubscribe at any time through the link provided in our emails.
Data Sharing and Disclosure
Third-Party Service Providers:
We may share user information with trusted third-party vendors to assist with website analytics, customer service, or marketing communications. These parties are obligated to protect user data and comply with this Privacy Policy.
Legal Compliance:
TRIMATRIC AI may disclose information if required by law or in response to valid requests by public authorities.
Data Sharing and Disclosure
Third-Party Service Providers:
We engage trusted third-party vendors to perform essential services on our behalf, including data analysis, website management, customer support, and marketing assistance. These providers have access to necessary data solely for the purpose of performing these tasks and are bound by confidentiality agreements.
Business Transfers:
In the event of a merger, acquisition, or asset sale, your data may be transferred. You will be notified of any such change in ownership or control of your personal data.
Legal Requirements:
We may disclose your information if required by law or in response to valid requests from public authorities to ensure compliance with applicable regulations, protect our rights, or respond to potential legal actions.
Data Security
TRIMATRIC AI employs advanced security measures to protect your data from unauthorized access, disclosure, or alteration. Our security practices include encryption, secure server environments, and restricted data access. While we strive to protect your information, we cannot guarantee complete security due to the inherent risks of internet-based data transmission.
Retention of Information
TRIMATRIC AI retains personal data as long as necessary to provide our services, fulfill legal obligations, and uphold our contractual agreements. Upon request, we may delete or anonymize personal data if it is no longer required, except when it must be retained by law.
User Rights and Choices
Access and Correction:
Users can request access to or corrections of their personal data by contacting us.
Data Retention:
We retain data as long as it is necessary for service provision or as required by law.
Opt-Out Options:
Users may opt out of cookies or tracking technologies via browser settings or unsubscribe from communication links provided in our emails.
Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices or content of these external sites and recommend users review the privacy policies of any website they visit.
Changes to This Policy
TRIMATRIC AI reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date, and we encourage users to review our Privacy Policy regularly.